SHIPPING + RETURNS

Everything you wanted to know about how are products get from us to you.

Packing

At Simply Zero, we have a strict zero waste policy when it comes to packing your goods. We pack and ship everything 100% plastic-free in cardboard boxes with paper wrapping and paper tape. Everything your products come contained in can be reused, recycled or composted!

Shipping

All shipping rates are calculated at checkout at this point in time. We want you to be able to start implementing your new zero waste habits as fast as possible so expect them to arrive within 4-10 business days. An email with your tracking number should arrive as soon as we've fulfilled your order so you're never stuck not knowing! 

International Shipping

We want to make it simple for everyone to start their zero waste journey no matter where they're at in the world. International shipping rates are calculated at checkout and customers should expect to pay for duties and additional import fees.

Returns + Cancellations

We currently do not accept returns or order cancellations -- ALL SALES ARE FINAL. If you experience a defect with your product, please contact us and we'll address your issue on a case-by-case basis.